Question 1

Is Medipanion safe and legitimate?

Accepted Answer

Medipanion is an information and comparison platform, not a medical provider or an accreditation body. Provider profiles are built from publicly available information and from details the clinics themselves submit. We do not inspect or certify clinics, so please confirm a provider's licence and credentials directly before you decide.

Question 2

How much does it cost? Are there hidden fees?

Accepted Answer

Medipanion operates on a 100% commission-free model for patients. You pay no extra fees to use our platform - the price you see from the provider is the price you pay. Treatment costs vary by procedure and facility, and each provider gives you a quote for your case. All pricing is transparent and discussed upfront with your chosen provider.

Question 3

I don't speak Korean. Will there be language barriers?

Accepted Answer

The site is available in 11 languages, including English, Chinese, Japanese, Russian and Arabic. Each provider profile lists the languages its staff speak. Confirm interpreter support with the provider before you travel.

Question 4

How does the booking process work?

Accepted Answer

1) Compare providers and treatments. 2) Send an inquiry through the site. 3) A person from our team replies by email. 4) You arrange the consultation, the quote and the appointment directly with the provider. Medipanion is an information platform: travel and treatment are arranged between you and the provider.

Question 5

Do I need a visa to visit South Korea for medical treatment?

Accepted Answer

Visa requirements depend on your nationality. Many countries have visa-free entry to South Korea for 30–90 days. Please check South Korea's official immigration information for the rules that apply to you. Medipanion does not issue visa documents.

Question 6

What happens if there are complications or I need follow-up care?

Accepted Answer

Aftercare is provided by the clinic that treats you. Before you travel, ask the provider about aftercare instructions, emergency contacts and follow-up once you are home. Medipanion does not provide medical care or coordinate treatment. In an emergency, contact local emergency services.

Question 7

Will my insurance cover treatment in Korea?

Accepted Answer

Most domestic insurance plans don't cover elective procedures abroad, but some international insurance plans do. We recommend checking with your insurance provider before treatment. Many patients find Korean medical costs affordable even without insurance. For peace of mind, consider purchasing international travel medical insurance that covers medical tourism.

Question 8

What support do you provide during my medical journey?

Accepted Answer

You can compare providers and read our guides in 11 languages, and you can write to us at support@medipanion.com: a person replies by email. We do not arrange travel, airport pickup, interpreters or emergency assistance. Ask your provider which of these they offer.

Question 9

Where does the provider information come from?

Accepted Answer

Profiles are built from publicly available sources and from information clinics submit through their partner dashboard. Medipanion does not carry out facility inspections, audits or accreditation. If a detail matters to your decision, such as a licence or a certification, ask the provider for proof or check it with the body that issued it.

Question 10

How and when do I pay for my treatment?

Accepted Answer

Payment is made directly to your chosen medical provider - never to Medipanion. Most clinics accept multiple payment methods including international credit cards, bank transfers, and cash. Payment schedules vary: some require a deposit upon booking, others accept payment on the day of treatment. All payment terms are clearly outlined in your consultation with the provider. We do not handle any financial transactions.

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